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Privacy Policy

VILEPRODUCTS PRIVACY POLICY

Effective date: October 12, 2026
Website: vileproducts.com
Privacy requests: https://discord.gg/vileproducts

1. Information we handle

When you purchase or contact support, we handle information needed to provide our services. This may include your email address, account identifier, order details, payment status, transaction references, and support messages.

Our storefront and service providers may also process technical information, including IP addresses, browser information, cookies, and security logs.

If you contact us through Discord, we receive the profile information and messages you make available to us.

2. How information is used

We use information to:

  • Process payments and deliver purchases.
  • Provide order access and customer support.
  • Investigate payment problems and prevent fraud.
  • Maintain storefront functionality and security.
  • Meet accounting, legal, and dispute-resolution obligations.

We do not send marketing emails or use advertising analytics.

3. Storefront and payment providers

Our storefront uses SellAuth. Payments made through Stripe are processed by Stripe, which handles personal information for payment processing, security, and related purposes under its own privacy policy. Stripe Privacy Policy.

We may receive transaction information needed to identify and support your order.

Discord handles information submitted through its service under its own policies.

4. Information sharing

We share information where necessary with providers supporting the storefront, payments, delivery, security, and customer support.

We may also disclose information when required by law or reasonably necessary to investigate fraud or protect legal rights.

This policy does not describe independent data collection by software developers. Review a developer’s privacy policy before installing or using its software.

5. Cookies

The storefront and payment services may use cookies or similar technologies for sign-in, shopping carts, preferences, payment processing, and security.

You can manage cookies through your browser. Disabling necessary cookies may prevent some store features from working.

6. Retention

We retain information for as long as reasonably necessary to fulfill orders, provide support, address disputes, prevent fraud, and satisfy applicable legal obligations. Our providers may retain information under their own policies.

7. Security

We use reasonable safeguards appropriate to the information we handle. No internet service can guarantee absolute security.

Do not post license keys, passwords, payment-card details, or private order information in public Discord channels.

8. Privacy requests

Depending on applicable law, you may have rights to access, correct, or delete personal information.

Contact our support team through https://discord.gg/vileproducts to make a privacy request. We may verify your identity before responding. Certain records may need to be retained for legal, accounting, security, or dispute-resolution purposes.

9. Children

We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, contact support so we can investigate and address it.

10. Policy changes

We may update this Policy when our practices change. We will update the effective date and provide additional notice where required by law.