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Refund Policy

VILEPRODUCTS REFUND POLICY

Effective date: October 12, 2026
Support: https://discord.gg/vileproducts

1. Digital sales

VileProducts sells digital software access and license keys. We do not offer voluntary change-of-mind refunds, including requests made before delivery.

This restriction does not remove remedies required by applicable law for invalid, undelivered, defective, or misdescribed products.

2. Order problems

Contact support if:

  • You paid but did not receive your product.
  • Your key was invalid or already used when delivered.
  • You received the wrong product.
  • You were charged twice for the same purchase.
  • The product materially differs from its description or fails under its advertised requirements.

We will investigate and provide an appropriate remedy, which may include troubleshooting, replacement, or a refund where required.

3. Reasons generally not eligible

Subject to applicable law, refunds are generally unavailable solely because:

  • You changed your mind.
  • Your device does not meet clearly disclosed requirements.
  • You shared, resold, or lost your key after delivery.
  • A third-party platform restricted your account following use.

These exclusions do not apply where the issue results from a misleading description, an undisclosed limitation, or failure to supply the product as promised.

4. Requesting assistance

Contact support through https://discord.gg/vileproducts with your order number, purchase email, product name, and a description of the problem.

Provide relevant screenshots or error messages privately. Never post keys, passwords, or payment details publicly.

Report problems promptly. This does not shorten any period provided by applicable law.

5. Approved refunds

Approved refunds are normally returned to the original payment method. If that is technically unavailable, we will discuss an appropriate alternative.

Payment-provider processing times vary. Store credit will not replace a monetary refund owed by law without your agreement.

6. External checkout

For purchases paid directly to another merchant, contact the merchant identified at checkout. VileProducts support can help identify the correct contact.

7. Payment disputes

We encourage you to contact support so we can investigate and resolve payment problems. This does not restrict your right to dispute a charge or pursue remedies available under applicable law.